How Can I get help?

There is a contact button on each page in the lower right hand corner. This will take you to a contact form that will email us with whatever questions you have. If you need immediate help you can call Customer Service at 719-472-0300.

Where can I find my new bookmarks?

Bookmarking photos and blogs is easy on the new site, simply click on the bookmark button or star icon. Once a photo or blog is bookmarked, you can find it again by visiting your profile page. Simply click "Account" then "Manage Profile" and you should see your bookmarks.

Can I use my old account?

Yes!

Your old account has been transferred over. If you have any issues logging in with your old account, please contact customer service.

However due to the large difference in storage technologies used to store images we are unable to transfer bookmarks to the old images (see the questions related to that below).

Where are all the old Photos?

We are keeping the old site up and running as an archive so that you can download your old photos. The archive site will be taken down at some future point so we encourage you to set some time aside to go download your favorites. You can get to the archive site by clicking this link.

http://archive.usafawebguy.com

Where are all my Bookmarks?

We have not transferred the old photos over from the archive site and thus the bookmark have not been transferred either. You will need to go to the archive site to see both your bookmarks and your photos. The archive site will be available for a time but we highly encourage you to download the photos you want to keep. You can get to the archive site by the following link.

http://archive.usafawebguy.com

I changed my password and now I can’t get into the archive site.

We have not connected the archive site to the new site. If you change your password on the new site, the archive site does not change and vice versa. Both sites should be thought of as totally separate. If you can’t remember what your old password is then you may use the "Request New Password" link below.

http://archive.usafawebguy.com/user/password

How do I change my Information (Password, Email, and other Personal Information)?

You can get to your personal information including your profile and password via the “Manage Profile” link under the "Account" menu on the top right corner of the site. If you are using a mobile device the "Account" menu will appear when you click on the 3 line icon also in the top right corner of the site.

Once at the profile page you will see links to change your email, password, and profile (First and Last Name, Address and some other personal information). Just click on the appropriate link and follow the instructions.

My Credit Card has expired, how do I update that?

You will need to call our membership team to update any payment information. You can reach them by calling 719-472-0300 and asking for the membership team.

How do I Cancel my Membership / Account?

You will need to call our membership team to update or cancel your membership / account. You can reach them by calling 719-472-0300 and asking for the membership team.